What if a payment I received went to the wrong email address?

If your payment was sent to the wrong email address, or to an email address you can’t access, you should ask the sender to cancel the payment. Then ask them to resend the money to your correct email address.

If the person sent the payment to an email address you use but don’t have on your PayPal account yet, add it and confirm it to receive the money.

Here's how to add, edit or remove an email address:

1. Go to Your Profile.
2. In the "Email address" section, click Update:

• To add a new email address, click +. Enter the email address and click Add Email. We'll automatically send you an email to confirm it. Click the link in our email to complete the process.
• To edit an email address, click Edit next to the address you want to change. Make the edits and click Change Email.
• To remove an email address, click Remove.

Here's how to add, remove or update an email address in the PayPal App:

1. Tap your profile icon.
2. Tap Account information.
3. Tap See All next to "Emails". 

• To add a new email, tap Add a New Email.
• To update an email, tap the email, then tap Edit.
• To remove an email, tap the email, then tap Remove.