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Dispute management
Disputes happen. We can help you handle them.
Don’t let disputes get you down. We’re here to help resolve issues with customers and help you avoid costly chargebacks. It all starts with a Business account.
Dispute management you can trust
All you need to know in one place
Track and manage all case activity in one dashboard from our Resolution Centre.
Convenience for you and your buyers
Buyers can easily let you know about an issue. And it’s simple to submit info for transactions that are eligible for Seller Protection. Limits apply.
Valuable insights
Dig into your disputes data with our reporting tools that can help you discover trends, spot opportunities, and improve for the future.
Resolve disputes on your website
Provide an optional customised dispute resolution experience right on your website. Learn more about Disputes API.
How to go from dispute to resolution
*Note: Your funds may be temporarily unavailable during a dispute. We’ll hold onto them for you while you try to work things out.
Disputes, claims, and chargebacks? No sweat
If you get a dispute, don’t worry. It’s part of doing business. And it’s our business to help you resolve it.
Be the first to know
Our notifications and emails will alert you when there’s something that needs your attention. We can even let you know about a questionable transaction that is likely to result in a chargeback—giving you an opportunity to respond and help avoid the chargeback fees.
Stay on top of your activity
Easily find a case and any status info you need by using the search function and filters in the Resolution Centre. You can also spot trends and track case progress.
Connect with your customers
One of the simplest ways to resolve a dispute with your customers is to communicate with them. Conversations between you and your customers are easy, secure, and hassle-free in our Resolution Centre.
Learn from our experts
Frequently asked questions
More ways to manage business operations
We support businesses
just like yours
Every business needs a reliable payment partner. From secure payment processing to helpful business insights, we’re here for you.