How can we help?
Select a PayPal Credit help topic using the menu or use the search bar. If you don’t see what you’re looking for, please contact us.
About PayPal Credit and Our Offers
1. What is PayPal Credit?
PayPal Credit is like a credit card, without the plastic. It’s a credit limit that’s attached to your PayPal account which you can use for your online purchases.
If your application is successful, PayPal Credit will be available as a funding source within your PayPal wallet and can be used for purchases in most places where PayPal is accepted. You can make purchases in the same way as you would with a normal credit card, by choosing PayPal Credit as your funding source at checkout.
PayPal Credit will provide you with a monthly statement showing your transactions and detailing the minimum repayment amount. Repayments can be made by monthly direct debit, directly from your PayPal account or by speaking to our customer service agents. For further information on how you can pay your PayPal Credit balance, see the ‘Make a Payment’ section below.
For purchases less than £99.00, interest is charged at your standard variable rate if the full amount is not paid off by the date shown on your statement.
In addition, PayPal Credit lets you access two types of promotional offers:
0.00% for 4 months on all purchases of £99.00 and over; and
instalment offers with selected merchants.
If you use any of these promotional offers, they will also be detailed on your monthly statement, as well as in the PayPal Credit section of your PayPal account.
If your application is successful, PayPal Credit will be available as a funding source within your PayPal wallet and can be used for purchases in most places where PayPal is accepted. You can make purchases in the same way as you would with a normal credit card, by choosing PayPal Credit as your funding source at checkout.
PayPal Credit will provide you with a monthly statement showing your transactions and detailing the minimum repayment amount. Repayments can be made by monthly direct debit, directly from your PayPal account or by speaking to our customer service agents. For further information on how you can pay your PayPal Credit balance, see the ‘Make a Payment’ section below.
For purchases less than £99.00, interest is charged at your standard variable rate if the full amount is not paid off by the date shown on your statement.
In addition, PayPal Credit lets you access two types of promotional offers:
If you use any of these promotional offers, they will also be detailed on your monthly statement, as well as in the PayPal Credit section of your PayPal account.
2. How are my minimum repayments calculated?
Your monthly minimum repayment will be shown in each statement and in the PayPal Credit section of your PayPal account. Any offers you have are also detailed in these locations.
Your minimum repayment amount is calculated based on your purchases, and will include:
any instalment offer payments due for that month;
the full balance if less than £5.00, or the higher of £5.00 or 2.00% of the outstanding balance (which excludes any instalment offer balances, but includes any 0.00% for 4-month offer balances); and
any interest, charges, and arrears.
If you fail to make minimum repayments on time or in certain other circumstances, PayPal may remove your offer. Please see your Credit Agreement for more details.
Here’s an example of how your minimum repayment is calculated:
Your minimum repayment amount is calculated based on your purchases, and will include:
If you fail to make minimum repayments on time or in certain other circumstances, PayPal may remove your offer. Please see your Credit Agreement for more details.
Here’s an example of how your minimum repayment is calculated:
| Assuming you had the following transactions on your account: | ||
|---|---|---|
| Instalment offer | Standard balance | 0.00% for 4 month balance |
| £600.00 at 0.00% interest, spread over 6 months | £300.00 | £100.00 |
| The minimum repayment for each component would be calculated as follows: | ||
| £100.00 | 2.00% of £300.00 = £6.00 | 2.00% of £100.00 = £2.00 |
| Your minimum repayment would be £100.00 + £6.00 + £2.00 = £108.00 | ||
3. How does the 0.00% for 4 months offer work?
0.00% interest for 4 months is available on single transactions of £99.00 or more. This means when you spend more than £99.00 in one shopping basket, you’ll benefit from the offer and won’t be charged any interest on that transaction for 4 months after purchase. This applies automatically to any purchase made using PayPal Credit in excess of this value, except those to which another promotional offer (such as an instalment offer) applies. You can use this offer as many times as you like as long as you have an available credit limit.
During the 4 months’ offer period, the 0.00% balance is included in calculating your monthly repayments. You must make your minimum monthly payment or your 0.00% offer may be removed. Any remaining balance due after the offer period or any transactions under £99.00 will be charged interest at your standard variable rate. Please see the Credit Agreement for more details.
During the 4 months’ offer period, the 0.00% balance is included in calculating your monthly repayments. You must make your minimum monthly payment or your 0.00% offer may be removed. Any remaining balance due after the offer period or any transactions under £99.00 will be charged interest at your standard variable rate. Please see the Credit Agreement for more details.
4. How do instalment offers with PayPal Credit work?
With selected merchants, when you check out with PayPal Credit, you’ll be shown a selection of instalment offers which enable you to spread the cost of your purchase across a number of repayments. These instalment offers vary by merchant and allow you to choose a set monthly repayment over a period from 6 to 48 months to help spread the cost of larger purchases in a more manageable way.
Instalment offers will always have an interest rate lower than the standard variable rate, and many merchants offer 0.00% instalments with PayPal Credit. If you already have PayPal Credit, you can take advantage of these offers without having to reapply as long as you have enough available credit limit.
It is important that you think about whether you can afford the monthly repayment agreed for any instalment offer. This will be added to your monthly minimum repayment amount and will need to be paid each month.
If you fail to make repayments or in certain other circumstances, PayPal may remove your offer and any outstanding amount will be charged at your standard variable rate. Please see the Credit Agreement for more details.
Instalment offers will always have an interest rate lower than the standard variable rate, and many merchants offer 0.00% instalments with PayPal Credit. If you already have PayPal Credit, you can take advantage of these offers without having to reapply as long as you have enough available credit limit.
It is important that you think about whether you can afford the monthly repayment agreed for any instalment offer. This will be added to your monthly minimum repayment amount and will need to be paid each month.
If you fail to make repayments or in certain other circumstances, PayPal may remove your offer and any outstanding amount will be charged at your standard variable rate. Please see the Credit Agreement for more details.
5. How do the different types of offers on my account interact?
You can have multiple promotional offers on your account, up to your agreed credit limit and without needing to reapply. This means you can combine standard purchases with the two types of promotional offer available to help spread the cost and manage your budget.
6. How will my payments be allocated if I pay more than the minimum amount due but don’t pay off my full balance each month?
Assuming you are up to date with your repayments from previous billing periods, we apply your payment first toward the minimum amount due in your statement and then any additional amount left is allocated as follows:
Example:
On your May statement, you have a balance of £750 which comprises the following purchases:
You decide to pay £100, which is more than the minimum payment due but less than the full balance.
From your £100 payment, £32.90 is allocated to the minimum due payment, which leaves £67.10 to be allocated to the above balances as explained here:NOTE: Purchases on a 0% p.a. for 4 month promotion will only be paid down in the event there are no Instalment Plans or standard variable rate balances on your account.
How would your repayment be allocated the following month (on your June statement)?
Assume you have not made any new purchases in the last month, your minimum due payment this month is again £32.90. One of your Promotional Offers (sunglasses) is due to expire this month. This means if you do not repay the full amount outstanding on the sunglasses this month, we will start to charge interest on that outstanding amount from next month.
The balance on the sunglasses is £100.
We tell you when your promotional offer is due to expire, and you decide you want to repay the full £100 balance for the camera to avoid interest being charged.
You make a payment of £132.90 (£100 + £32.90) which is more than the minimum due but less than the full balance.
This means after repaying the minimum due amount of £32.90 we will allocate the remaining £100 in the following way:
- Toward any monthly payment due on an instalment plan. If you have more than one instalment offer plan, our system will repay the plan with the highest interest rate first followed by the plan(s) at a lower interest rate(s); then
- Toward balances that are subject to the standard variable interest rate (interest and fees on your statement are paid off before any principal); then
- Toward any promotional offer balance: this could be your 0% p.a. interest for 4 months on purchases over £99, that is yet to expire or the balance of an instalment plan; then
- Toward any other balances shown on your statement.
Example:
On your May statement, you have a balance of £750 which comprises the following purchases:
- Sunglasses- £100 @ 0% p.a. for 4 months expiring on 30th June (Promotional Offer 1)
- Camera- £250 @ 9.9% p.a. for 12 months expiring 30th October (Instalment Plan 1)
- Watch- £400 @ 0% p.a. for 4 months expiring on 30th July (Promotional Offer 2)
- £0 balance at standard variable rate
You decide to pay £100, which is more than the minimum payment due but less than the full balance.
From your £100 payment, £32.90 is allocated to the minimum due payment, which leaves £67.10 to be allocated to the above balances as explained here:
- Entire £67.10 allocated to Instalment Plan 1 (the camera at 9.9% p.a.).This is because any amount in excess of the minimum monthly payment due is used to repay that remaining instalment balance. This will NOT reduce monthly instalments due going forward but will shorten the duration of your plan so that it will end sooner.If the balance owed on the camera was £250, we would allocate £22.90 plus £67.10 toward repaying this, resulting in the balance the following month being reduced to £160. You would still be required to make a repayment toward the camera purchase in the following month but the instalment plan would end earlier than 30th October.
- £0 toward your standard variable rate balance as you are not repaying a standard balance for this statement period. A standard balance is made up of standard purchases of goods and services you make using PayPal Credit that are not promotional balances.
A balance of £80 for the purchase of clothes does not qualify for a promotional offer of 0% (less than £99) or an instalment plan so this is a standard variable rate balance. - £0 toward your Promotional Offer 1 (sunglasses)
- £0 toward your Promotional Offer 2 (watch)
How would your repayment be allocated the following month (on your June statement)?
Assume you have not made any new purchases in the last month, your minimum due payment this month is again £32.90. One of your Promotional Offers (sunglasses) is due to expire this month. This means if you do not repay the full amount outstanding on the sunglasses this month, we will start to charge interest on that outstanding amount from next month.
The balance on the sunglasses is £100.
We tell you when your promotional offer is due to expire, and you decide you want to repay the full £100 balance for the camera to avoid interest being charged.
You make a payment of £132.90 (£100 + £32.90) which is more than the minimum due but less than the full balance.
This means after repaying the minimum due amount of £32.90 we will allocate the remaining £100 in the following way:
- Toward your Promotional Offer 1 (the sunglasses) because the interest free period is expiring this month on 30th June which repays this purchase of £100 in full; then
- Any amount remaining after payments towards Promotional Offer 1 (your sunglasses) pays down the remaining Instalment Plan 1 (the camera). This will not reduce monthly instalments due going forward but will shorten the duration of your plan so that it will end sooner; then
- £0 toward your Promotional Offer 2 (watch) unless your camera purchase has been repaid in full (this is because this offer not expire until 30 July).
7. Can I choose which purchases to pay off first?
No. You cannot select which purchases to pay off first, as our system is designed to automatically apply your repayments to purchases with the highest interest rate first whilst also ensuring that any instalment offer plans are repaid within the term of the plan.
This means if you have any promotional offer purchases (0% p.a. interest for 4 months on purchases over £99) and are also repaying an instalment plan(s), our system will always allocate repayments over the minimum monthly payment to the instalment plan(s) with a higher rate of interest first. The exception is where your 0% p.a. for 4 months offer is going to expire in that month, in which case we will apply your repayment over the minimum monthly payment to that 0% for 4 months offer before the instalment plan.
However, this is to your advantage as it means you pay less interest overall across all of your PayPal purchases.
This means if you have any promotional offer purchases (0% p.a. interest for 4 months on purchases over £99) and are also repaying an instalment plan(s), our system will always allocate repayments over the minimum monthly payment to the instalment plan(s) with a higher rate of interest first. The exception is where your 0% p.a. for 4 months offer is going to expire in that month, in which case we will apply your repayment over the minimum monthly payment to that 0% for 4 months offer before the instalment plan.
However, this is to your advantage as it means you pay less interest overall across all of your PayPal purchases.
8. How can I avoid paying interest on my promotional offers?
To avoid being charged interest on any 0% p.a. for 4 months purchase, you must repay any remaining balance of that purchase in full during the month that the interest free period expires.
If your PayPal Credit account balance is comprised entirely of purchases at a 0% p.a. for 4 month Promotional Offer, your payments will be allocated to those balance based on the date order in which the promotional offers expire.
Information about any active Promotional Offers and Instalment Plans (such as remaining balances and the expiry dates) can be obtained at any time, by logging into your account on PayPal.com or in the PayPal mobile app.
We will also email you at least 14 days before your promotional offer interest free period is due to expire.
If your PayPal Credit account balance is comprised entirely of purchases at a 0% p.a. for 4 month Promotional Offer, your payments will be allocated to those balance based on the date order in which the promotional offers expire.
Information about any active Promotional Offers and Instalment Plans (such as remaining balances and the expiry dates) can be obtained at any time, by logging into your account on PayPal.com or in the PayPal mobile app.
We will also email you at least 14 days before your promotional offer interest free period is due to expire.
Getting Started
1. How do I apply?
Applying for PayPal Credit is easy. Simply complete our short application form here and, if approved and once you accept the Credit Agreement, you’ll have a credit limit linked to your PayPal account almost straight away.
Before you apply, please make sure you:
Before you apply, please make sure you:
- Are a UK resident aged 18 years or older
- Have a good credit history
- Have not recently been declared bankrupt
- Are employed and have an income greater than £7,500 per year
2. What if I don’t have a PayPal account?
The first stage of the PayPal Credit application process will ask you to sign into your PayPal account or offer you the opportunity to sign up for one. Once you’ve signed up for a PayPal account, you can begin the application for PayPal Credit. Click here to apply.Click here to apply Signing up for a PayPal account is free and easy; all you need to do is provide your email address, create a password and accept our User Agreement.
3. How long does it take to apply for/receive PayPal Credit?
The application form takes minutes to complete. We'll then run a credit check and if approved, you’ll have a credit limit linked to your PayPal account once you’ve accepted your credit agreement. This approval process will only take a few seconds and then you’re ready to go. There can be a time lag between approval and when you can view your PayPal Credit account online but this should update within a few days.
4. I have a business account. How can I sign up for PayPal Credit?
You can contact PayPal Customer Services to change your business account to a personal account to apply for PayPal Credit. Alternatively, you can create a new personal account to apply.
5. How much will my credit limit be?
To determine the size of your credit line we use the information you provide in the application form along with internal PayPal data and an external credit check.
Make a Payment
1. How do I make a payment?
You can make a single payment from your bank account, debit card or PayPal balance at any time, online by logging into your account and clicking 'Make a Payment'.
You can also make a payment by calling PayPal Customer Service on 0800 368 7155. Through customer services, we can accept payment via any debit card, even those not linked to your PayPal account.
You can also make a payment by calling PayPal Customer Service on 0800 368 7155. Through customer services, we can accept payment via any debit card, even those not linked to your PayPal account.
2. How do I set up a direct debit?
You can set up monthly direct debit payments, provided you have a bank account linked to your PayPal account.
To add a new bank account to your PayPal account:
- Log into your PayPal account and select PayPal Credit
- Select “Set up a direct debit payment”
- Choose how much you want to pay each month and from which bank account.
To add a new bank account to your PayPal account:
- Log in to your account
- Select “wallet”
- Choose “add a bank account”.
- Once a bank is added, you can make payments directly to your PayPal Credit account or set up a direct debit.
3. When will my Direct Debit start?
There are 4 different options available when you choose to set up Direct Debits. You can choose to pay:
If you choose to pay any "other amount", it is important to note that the Direct Debit will not start on your next due date. It is likely to start the following month. Please be sure to make a single payment the month you set it up to avoid missing any payment due. We will tell you when you’re setting up the Direct Debit exactly when it will take effect from.
- the minimum amount due
- the last statement balance
- any "other amount" in between each month.
- If I make changes to my direct debit how long will it take to implement?
If you make changes to your direct debit it can take up to a month to implement which means you may need to add a manual payment in month to ensure you are covered and the direct debit changes will be implemented the following month.
If you choose to pay any "other amount", it is important to note that the Direct Debit will not start on your next due date. It is likely to start the following month. Please be sure to make a single payment the month you set it up to avoid missing any payment due. We will tell you when you’re setting up the Direct Debit exactly when it will take effect from.
4. I just opened up a PayPal Credit account, when is my payment due?
We will automatically send you monthly reminders to notify you of when your payment is due. We’ll ask you to make your first payment around 35 days from when your PayPal Credit account was opened.
5. Can I setup payment due reminder alerts?
We will automatically send you monthly email reminders 5-15 days in advance of your payment due date. In order to receive these reminders, ensure the correct email address is linked to your PayPal account.
6. How long does it take for payments to reflect on my account?
Payments will reflect on your PayPal Credit account the same day you make them, however, will show as pending. It can take up to 5 working days for the funds to leave your bank account and be applied to your PayPal Credit account.
7. Can I use my credit card to make a payment on my PayPal Credit account?
No, you can either make a payment from your bank account, debit card or PayPal balance or set up a direct debit.
8. Can I use my credit card to set up a direct debit to make payments on my PayPal Credit account?
No, you can only set up direct debit payments from a bank account linked to your PayPal account.
9. What if I can’t pay?
If you're finding it difficult to make a payment, Please call our PayPal Credit customer service team on 0800 368 7155 and we will do our best to help you. The organisations below should also be able to answer your questions and suggest suitable courses of action:
Citizens Advice:
Citizens Advice:
- England and Wales www.citizensadvice.org.uk
- Northern Ireland (Advice NI) www.adviceni.net
- Scotland (Citizens Advice Scotland) www.cas.org.uk
- Payplan: call 0800 917 7823 or visit www.payplan.com
- StepChange Debt Charity: call 0800 138 1111 or visit www.stepchange.org
- National Debtline: call 0808 808 4000 or visit www.nationaldebtline.org/
10. I’ve been using PayPal for a while now. How can I find out when my PayPal Credit payment is due?
You can find this out by logging into your PayPal account on a desktop computer and by clicking on the summary page. You can also view when to make a payment via the app. Click on PayPal Credit and the ‘Make a Payment’ button.
Manage your account
1. How do I manage my account?
You can keep track of your PayPal Credit activity and history by logging in to your PayPal account and selecting PayPal Credit.
2. Where can I find my statements?
- Login to your PayPal account on your desktop and select PayPal Credit
- Select "See statements"
- You can view all statements online as well as download them as PDFs
3. How can I update my contact details?
- Login to your PayPal account
- Select the “Settings” icon
- Update your contact details
4. How do I close my PayPal Credit account?
Before you close your account, you need to ensure that your balance has been paid off in full.
To close your account, you can call our PayPal Credit customer service team on 0800 368 7155.
To close your account, you can call our PayPal Credit customer service team on 0800 368 7155.
Using PayPal Credit
1. Where can I use PayPal Credit?
PayPal Credit is available to use at thousands of stores online where PayPal is accepted. Transactions can be made in all currencies that PayPal supports, not just GBP.
We also offer instalment offers at select merchants.
We also offer instalment offers at select merchants.
2. How do I select PayPal Credit as my funding source?
- At checkout, choose to pay with PayPal
- Simply change the payment source to PayPal Credit
- Confirm and Pay
3. Will I receive alerts on my mobile phone for transaction made on my account?
If you have the PayPal App, we’ll notify you every time you use PayPal to pay, including PayPal Credit transactions. If you don’t have the App, you can download it here
4. Are there any businesses or types of goods for which I cannot use PayPal Credit?
There are some business categories where PayPal Credit cannot be used as a payment option, so it won’t be offered to you as a payment option during checkout.
Excluded categories include merchants selling adult content, stored value cards, and gambling.
Excluded categories include merchants selling adult content, stored value cards, and gambling.
5. Can I transfer money to family and friends or my bank account using my PayPal Credit?
Currently, your PayPal Credit limit cannot be used to send money to friends and family or to deposit funds into your bank account.
6. Can I get cash with my credit account?
Currently, your PayPal Credit limit cannot be used for a cash advance.
7. Can I use my PayPal Credit for “Invoice" or "Money Request”?
PayPal Credit will not be available as a funding source to pay an invoice or money request sent via PayPal.
8. Does PayPal Credit protect me from unauthorised charges?
Yes. You’re not liable for unauthorised purchases made from your PayPal Credit account. PayPal Buyer Protection also applies to purchases funded with PayPal Credit. If this happens, you should immediately report it to us so we can investigate and resolve it for you. You can report an unauthorised transaction through the Resolution Centre of your PayPal account. This is independent of any other statutory rights you may have.
Here's how to report an unauthorised transaction:
Here's how to report an unauthorised transaction:
- Log in to your PayPal account.
- Under 'More about your account', click Resolve a problem in our Resolution Centre.
- Click Dispute a transaction
- Select the item you wish to dispute, Click "Continue", and follow the rest of the instructions provided to submit your dispute.
9. I have upgraded to a business account and now I can no longer see all of my PayPal Credit information/ functions, why is this case?
You can access the PayPal Credit hub through your Business account.
- Log in
- Select “PayPal Credit”
Fees
1. Are there any fees I should be aware of?
Late Payments
If you’re late with a payment, PayPal may charge you a late payment fee of £12.00.
Returned Payments
You may be charged a return payment fee of £12.00 if you have insufficient funds to cover the payment.
Statements (Paper Copy)
We also charge a fee of £5.00 if you request that we send you a printed copy of a previous statement. All statements are available to download or view online within the PayPal Credit section of your PayPal account.
For more information on how these fees apply, please refer to the Outline of Credit, the Standard European Consumer Credit Information document or the Credit Agreement.
If you’re late with a payment, PayPal may charge you a late payment fee of £12.00.
Returned Payments
You may be charged a return payment fee of £12.00 if you have insufficient funds to cover the payment.
Statements (Paper Copy)
We also charge a fee of £5.00 if you request that we send you a printed copy of a previous statement. All statements are available to download or view online within the PayPal Credit section of your PayPal account.
For more information on how these fees apply, please refer to the Outline of Credit, the Standard European Consumer Credit Information document or the Credit Agreement.
2. Is there an annual fee?
No. There is no annual fee for a PayPal Credit account.
Persistent debt
1. What is persistent debt?
Persistent debt is defined as any customer who pays more in interest, fees and charges than they repay of the amount they borrowed (known as “principal”) in a rolling 18-month period (with a balance greater than £200.00 GBP during that time). We will notify you if you consistently fall into this category at 18, 27, and 36 months.
2. I’ve received a letter stating I’ve paid more in interest, fees and charges than principal over the last 18 months. What does this mean?
As a responsible lender, PayPal monitors the repayments of our customers. We look for signs of potential difficulty and try to recognise where improvements can be made. In this instance we’ve identified that if you increased your repayments you would repay your debt more quickly and reduce your interest costs.
3. How can I increase my payments?
PayPal Credit offers a few different ways for you to make payments.
You might consider setting up a Direct Debit, which is an easy way to pay the amount you choose automatically rather than having to make them manually yourself each month. To set up a Direct Debit or change your existing Direct Debit, log in to your PayPal account.
Alternatively, you can make or schedule an additional payment in your account by following the link above and clicking the “Make a Payment” button. You can also make a payment by calling 0800 368 7155.
You might consider setting up a Direct Debit, which is an easy way to pay the amount you choose automatically rather than having to make them manually yourself each month. To set up a Direct Debit or change your existing Direct Debit, log in to your PayPal account.
Alternatively, you can make or schedule an additional payment in your account by following the link above and clicking the “Make a Payment” button. You can also make a payment by calling 0800 368 7155.
4. What do I do if I can’t afford to increase my minimum payment?
If you don’t think you’ll be able to increase your payments because of other financial commitments, you can call us on 0800 368 7155. We’d like to help talk you through the options that may be available to you. We’re open 8.00am to 6.30pm Monday to Sunday.
5. Where else can I go for financial help and support?
The Money Advice Service provides free and unbiased information and advice about financial services. They can be contacted by phone on 0800 138 7777 and by email at enquiries@moneyadviceservice.org.uk, or alternatively, via their website: www.moneyadviceservice.org.uk/en. If you live in Scotland, please consider www.moneyadvicescotland.org.uk.
Additionally, the following organisations may be able to help:
AdviceUK: www.adviceuk.org.uk/
Citizens Advice: www.citizensadvice.org.uk/
National Debtline: www.nationaldebtline.org/
StepChange Debt Charity: www.stepchange.org/
Additionally, the following organisations may be able to help:
AdviceUK: www.adviceuk.org.uk/
Citizens Advice: www.citizensadvice.org.uk/
National Debtline: www.nationaldebtline.org/
StepChange Debt Charity: www.stepchange.org/
Cross Currency
1. Which currencies does PayPal Credit support?
PayPal Credit can now be used to purchase items in all currencies PayPal supports. PayPal will convert all transactions into UK Pound Sterling in advance of applying them to the Credit Account. Transactions will be displayed in your local currency when they show on your PayPal Credit statement.
2. What exchange rate is charged?
If a currency conversion is needed for your payment, it will be completed at the transaction exchange rate we set for the relevant currency exchange. When you select PayPal Credit as your payment method you will see the exchange rate displayed at checkout. For further information on how we convert currency, see the user agreement.
3. Can I still get the 0.00% for 4 months offer and instalment offers with transactions in non-GBP currencies?
If you qualify for a promotional offer, either our instalment offers or our 0.00% for 4 months offer, this will be applied regardless of which currency you transact in.
(Occasionally, exchange rates may fluctuate and impact whether a non-GBP transaction qualifies for a promotional offer. If you believe you should have qualified for a promotion – please call our Customer Services.)
(Occasionally, exchange rates may fluctuate and impact whether a non-GBP transaction qualifies for a promotional offer. If you believe you should have qualified for a promotion – please call our Customer Services.)
4. Am I still protected by Buyer Protection if I make a purchase in non-GBP currencies?
Yes. If an eligible item that you’ve bought online doesn’t arrive or is significantly not as described in the seller’s description, you can make a claim under PayPal Buyer Protection. Buyer Protection covers all your eligible PayPal purchases including those paid with PayPal Credit.
5. What happens if my purchased item is returned?
You can return the goods to receive the refund, if eligible, direct to your PayPal Credit account. The refund will be displayed in the amount you paid in GBP.
6. How will the transaction be displayed at checkout?
At checkout, you will be shown the transaction value in the original currency that appears on the merchant’s website as well as the converted transaction value in GBP.
7. How will a non-GBP transaction appear on my statement?
Your PayPal Credit statement will show the transaction in GBP only. No exchange rate information will be shown. You can however view the exchange rate information in your customer dashboard online as well as viewing your activity on your PayPal account statement.
Credit Limit Increases
1. How do I increase my credit limit?
We review your credit limit monthly and may invite you to increase your limit once you’ve been a PayPal Credit customer for at least 3 months. You can always request a credit limit decrease or opt out of receiving offers to increase your credit limit.
2. Can I apply for a credit limit increase?
No. Unfortunately, you cannot request a credit limit increase. Credit limit increases will be offered to you when you become eligible.
3. What are the eligibility criteria for a credit limit increase?
To be eligible for a credit limit increase you must:
- Have been a PayPal Credit customer for at least 6 months
- Have not been in arrears in the last 6 months
- Have transacted with PayPal Credit in the last 6 months.
4. How do I change my credit limit preferences?
Log in to your PayPal account and follow the ‘manage preferences’ prompts. You can also find the ‘Manage preferences’ link in the PayPal Credit tile on your Summary page, as shown below:
5. My credit limit has increased automatically. How can I reduce this back to its original limit?
You can change your limit back to its original limit at any time by calling PayPal Credit Customer Service on 0800 368 7155.
6. If I change my preferences when I have a pending credit limit increase offer, will it apply to the pending offer?
No, your new preferences will apply to all future offers only.
7. What options are available to me for credit limit increases?
There are 3 options for credit limit increases:
- Automatically accept all credit limit increases. This means any future credit limit increase that is offered will be applied automatically to your account.
- Manually accept or decline each credit limit increase. This means that when an offer becomes available to you, you will need to log in to your account and accept or decline the offer yourself.
- Turn off credit limit increases. This means you will not be offered a credit limit increase even when you become eligible.
8. Can I increase my credit limit increase before the offer expires?
Yes, when you are offered a credit limit increase you can choose to apply it to your account straight away or at any time before the offer expires.
9. My credit limit increase offer has expired. Can I still get it?
No, once an offer has expired you’ll need to wait until your next offer. We review your credit limit monthly and will continue to offer you a credit limit increase as long as you meet our eligibility criteria.
Credit Limit Decreases
1. Can I keep my existing limit and opt out of the credit limit decrease?
As responsible lenders we constantly monitor exposure and utilisation of customers’ limits. Following a reassessment of customer credit limits, we have decided to reduce your limit to a more appropriate level. Unfortunately, there is not an option to keep your existing limit and PayPal has the right to reduce your limit at any stage as referenced in section 1.6 of your PayPal Credit agreement.
2. Can I choose a different credit limit to the one I received?
Unfortunately we are unable to change the limit reduction amount.
3. Can I choose a different date the credit limit decrease occurs?
No, unfortunately not, your limit decrease will take effect on the date specified in your email communication.
4. Is a credit check completed as part of my credit limit decrease?
No. As a responsible lender we regularly get updates from credit reference agencies on your account. These updates along with a change in limit do not appear on your credit file.
5. Will this credit limit decrease affect my credit score?
A decrease may or may not affect your credit score. To find out more, please reach out to the credit reference agencies directly.
The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at:
www.transunion.co.uk/crain
www.equifax.co.uk/crain
www.experian.co.uk/crain
The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at:
www.transunion.co.uk/crain
www.equifax.co.uk/crain
www.experian.co.uk/crain
Other FAQs
1. I have been declined for PayPal Credit. Why?
We’ll email you with more information about why your application for PayPal Credit was unsuccessful. If you apply during check out and get declined for PayPal Credit, you can still use PayPal to check out securely with your debit or credit card.
If you want to re-apply, you will be able to 35 days after your last application.
If you want to re-apply, you will be able to 35 days after your last application.
2. What is a Representative APR and what is the Representative APR for PayPal?
A Representative APR (Annual Percentage Rate) is an advertised rate shown on products where you borrow money so that an easier and fairer comparison can be made. It’s the typical total cost of a credit product expressed as a percentage, spread over 12 months. The Representative Annual Percentage Rate for a PayPal Credit account is 23.9% (variable). If you receive this rate, this is also the standard rate of interest that will apply to your purchases.
The Representative APR is the rate that at least 51% of those accepted for PayPal Credit will get. That means almost half of those customers who are approved may not receive the advertised Representative APR and will receive a different rate.
If you are approved for PayPal Credit, the rate we give you will depend on your individual circumstances. [Your actual APR and standard rate of interest is set out in your pre-contract information and Credit Agreement.]
Sometimes your purchase will benefit from a promotional offer with a lower rate of interest. Your standard rate of interest will not apply to transactions charged at a lower interest rate during the promotional offer period. See your Credit Agreement for more details.
We may increase your standard interest rate by giving you at least 30 days’ notice. For more information on when we would do this please see your Credit Agreement.
The Representative APR is the rate that at least 51% of those accepted for PayPal Credit will get. That means almost half of those customers who are approved may not receive the advertised Representative APR and will receive a different rate.
If you are approved for PayPal Credit, the rate we give you will depend on your individual circumstances. [Your actual APR and standard rate of interest is set out in your pre-contract information and Credit Agreement.]
Sometimes your purchase will benefit from a promotional offer with a lower rate of interest. Your standard rate of interest will not apply to transactions charged at a lower interest rate during the promotional offer period. See your Credit Agreement for more details.
We may increase your standard interest rate by giving you at least 30 days’ notice. For more information on when we would do this please see your Credit Agreement.
3. What does subject to approval mean?
We are required to carry out creditworthiness and affordability checks to determine if PayPal Credit is right for you. As part of this process, we review information held on you by credit reference agencies and other relevant information prior to approving you for PayPal Credit.
4. Is there a cooling off period if I want to close my PayPal Credit account?
You may withdraw from your PayPal Credit account by calling us within 14 days of entering into the Credit Agreement. You may close your PayPal Credit account at any time, but must repay any outstanding balance.
5. What currency does PayPal Credit Support?
PayPal Credit can be used to purchase items in all currencies that PayPal supports.
6. I accidently used PayPal Credit for a purchase how can I clear my purchase.
The first option is to contact the merchant and see if they can cancel the order. If it’s too late for the merchant to do so, then you can return the goods to receive the refund direct to your PayPal Credit account.
7. Does PayPal Buyer Protection apply to my PayPal Credit purchases?
Yes. If an eligible item that you’ve bought online doesn’t arrive or doesn’t match the seller’s description, PayPal Buyer Protection will reimburse you. Buyer Protection covers all your PayPal purchases including those paid with PayPal Credit.
For full information on eligibility, see our User Agreement.
For full information on eligibility, see our User Agreement.
8. How can I use PayPal Credit on Curve?
PayPal will act as any of your payment cards which you add to your Curve wallet - just sign into your PayPal account via the Curve app and you're ready to start.
To get set up, you'll first need a bank account, an eligible payment card or PayPal Credit – attached to your PayPal wallet (AMEX and VISA cards are not eligible). Then you'll be able to switch between paying with your PayPal balance, bank or any of these funding sources at any time from the level of the PayPal app. You can find the steps to add your account here.
You'll also be able to pay using both the physical Curve card and your smartphone's digital wallet (e.g. Apple Pay, Google Pay and Samsung Pay).
To get set up, you'll first need a bank account, an eligible payment card or PayPal Credit – attached to your PayPal wallet (AMEX and VISA cards are not eligible). Then you'll be able to switch between paying with your PayPal balance, bank or any of these funding sources at any time from the level of the PayPal app. You can find the steps to add your account here.
You'll also be able to pay using both the physical Curve card and your smartphone's digital wallet (e.g. Apple Pay, Google Pay and Samsung Pay).
9. Can I set PayPal Credit as preferred within the Curve app when linking PayPal to Curve?
Yes, you can set PayPal Credit as preferred, it will then be the main funding source for Curve transactions.
10. Can I use my Curve card to repay PayPal Credit?
No, you cannot repay PayPal Credit with Curve.
11. Do I get Section 75 Protection on PayPal Credit transactions through Curve?
No – the transaction is through your Curve debit card so you are not covered under Section 75 of the Consumer Credit Act.
Contact Us
1. How can I contact you if I have any further questions?
For more information, you can call PayPal Customer Service on 0800 368 7155.
Hours of service:
Monday to Sunday 8am to 6.30pm (GMT)
If you’re calling from outside the UK, call 0044 800 368 7155
Fax: 020 8080 6518
Alternatively, if you’re an existing customer you can use our secure message centre for all account related enquiries by logging into your PayPal Account.
Hours of service:
Monday to Sunday 8am to 6.30pm (GMT)
If you’re calling from outside the UK, call 0044 800 368 7155
Fax: 020 8080 6518
Alternatively, if you’re an existing customer you can use our secure message centre for all account related enquiries by logging into your PayPal Account.
Representative Example:
Representative
23.90% APR (variable)
Purchase interest rate
23.90% p.a. (variable)
Assumed Credit limit
£1,200.00
Your actual interest rate and credit limit may vary depending on your individual circumstances.
Subject to status. Terms and conditions apply. UK residents only.
Apply for PayPal Credit now
Apply Now*Credit subject to status. Terms and conditions apply. UK residents only. PayPal Credit is trading name of PayPal UK Ltd.