Why do I have a balance that shows an amount owing to us?

If your account balance is negative, check your recent Activity to find out why.

Your PayPal balance could be negative because:

• You tried to pay using your bank account, but your bank was having technical problems, or there wasn’t enough money to cover the payment.
• A buyer opened a dispute, but there was insufficient balance to cover the amount.
• A chargeback was filed through the Credit Card issuer – more information.
  
• A refund was issued on your behalf to cover a buyer complaint.
• A payment that wasn’t eligible for Seller Protection was reversed.
• An unauthorised payment was made from your PayPal account.

You can also view your recent payments in your Activity. A quick review may show you why you have a balance that shows an amount owing to us.

Note:

• If your account balance shows an amount owing to us because of insufficient funds, you can bring your balance owing us to zero by adding money to your account.
• If your balance shows an amount owing to us because of unauthorised activity in your account, you can report it in the Resolution Centre.