How much does it cost to use PayPal detailed payment requests?
PayPal Detailed Payment Requests has no set up or monthly fees. When a customer pays you online, you’re charged a fee based on the amount of the purchase. Fees vary by country or region.
Learn more about merchant fees.
How can customers pay my detailed payment requests?
Customers can easily pay your detailed payment requests. In most countries, they don’t need a PayPal account to pay. They can also pay you with a credit or debit card.
Can customers make partial payments?
To accept partial payment from your customer, check the Allow partial payment box under payment options when you’re creating a detailed payment request.
This lets your customers make multiple payments toward the total amount of a single detailed payment request.
If you require a minimum amount due, your customer will need to pay at least that amount in their partial payment.
Your detailed payment request will have a Partially Paid status until it’s fully paid. A record of payments will appear on the detailed payment request details.
Partial payments aren’t a credit product or a way to allow for an excessive number of payments. We may contact businesses if we suspect they’re not using this feature correctly.
What if customers can’t find my detailed payment requests?
If your customer can’t find their email notification for a detailed payment request, their email filter might have sent it to the junk folder.
If your customer has a PayPal account, they can pay the detailed payment request by logging into their account where they’ll see the detailed payment request in their Activity. If needed, you can reshare a link to the unpaid detailed payment request with your customer.
Can I send reminder emails for unpaid detailed payment requests?
To send a reminder about an unpaid detailed payment request, find it in your list of detailed payment requests. On a desktop computer, click the three-dot icon and click Remind. On a mobile phone, you can send reminders from an unpaid detailed payment request’s details page. You can personalize the reminder before sending it. Your customer will receive an email reminding them to pay the detailed payment request.
To save time, set up automatic reminders for all new detailed payment requests in your Detailed Payment Requests settings. You can also schedule automatic reminders warning customers when a detailed payment request is overdue.