Check out safer with PayPal. Wherever you shop, whatever you buy, if it's not up to scratch, we can help fix it.
If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you.
We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.
Every transaction is encrypted using our advanced encryption technology.
Examples
Guidelines
Items Not Covered
PayPal’s Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered.
Buyer Protection is available on eligible purchases only. Time limits and other terms apply. See the Buyer Protection section of the User Agreement for more information.
You're not liable for unauthorised purchases made from your account.
If an order doesn't arrive or match the description, we'll reimburse the full cost of eligible purchases and original shipping costs (where applicable).
We're here to help. Get support with suspicious activity, identity theft or phishing. Report your suspicions to us directly.