Why can’t I link a card to my PayPal account (incorrect billing address)?

The billing address you’ve entered when linking a card to your PayPal account is different than the one on your card statement. As a security measure, you need to enter your billing address exactly as it appears on your card statement.

What to do: Check your card statement to ensure both addresses match. If you're sure you've entered the information correctly, contact the card issuer. Sometimes the information may take longer to be updated after a recent move.

More ways we can help

Developer Resources

Access documentation, APIs and more

Braintree Support

Find technical information on processing with Braintree

Site Status

Get status on scheduled maintenance and more

Personal Help

Get help with using any of our PayPal products

Business Help

Get help with using any of our PayPal products

Message Center

Send, receive, and view your PayPal messages

We’ll use cookies to improve and customize your experience if you continue to browse. Is it OK if we also use cookies to show you personalized ads? Learn more and manage your cookies