Error message during upload? Here's what it means.

Here are the most common error messages you might see during the uploading of files to PayPal and what they mean:

“The picture of your document isn’t clear. Please try again.”

We can’t read the document or parts of the document you uploaded. Please upload a new version free of blur, glare and shadows.

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“Your file is too small. Please try again.”

The file you uploaded is too small. The minimum size we can accept is 30kb, please upload a larger version.

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“Sorry, the document you provided isn’t correct. Please try again.”

We don’t recognise this file as a document. Please check your file and upload again. Ensure you are uploading a document as requested. An example of a document PayPal might ask you for is a proof of identity, a copy of your passport or driver’s licence.

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Upload Tips​
Before uploading, check that your document:

  • Doesn't have a glare - turn off your flash.
  • Shows both the front and back of each ID card.
  • Is dated within the past 12 months, if it's a proof of address.
  • Is legible.

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  • Shows all four corners of the document

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  • Doesn’t have information blocked out or covered

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  • Is minimum size of 30kb

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  • Matches the name/address/business info in your PayPal account

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More ways we can help

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