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PayPal Security & Buyer Protection
Pay securely
worldwide
We work hard to protect your financial data, payments, and eligible purchases. Get smart security and peace of mind when you shop and pay with PayPal.
Security and
encryption included
Every payment is encrypted to help keep your transactions secure. We don’t share your full financial information with merchants.
Security for
your accounts
Learn how to report fraud and help protect your accounts. If you encounter any issues with your transactions, we’re here to help.
PayPal Buyer Protection
Send money
and shop
securely
If you don't receive your order PayPal Buyer Protection will help you get reimbursed for eligible items. Terms and limitations apply.¹
Encrypted payments
Your transactions and payments are encrypted. We don’t share your full financial information with merchants.
Buyer Protection
Rely on PayPal Buyer Protection if your eligible purchases arrive differently than described. Terms and limitations apply1
Send money securely
From household bills to haircuts to helping friends and loved ones, sending money to another PayPal account, bank, or mobile wallet is fast and easy.
Need to submit a claim?
01
Check if your purchase is eligible in PayPal's Buyer Protection program.
02
Go to the Resolution Centre to begin the online resolution process.
03
Upon reviewing your claim, we’ll reach out with any questions and a final decision.
Frequently asked questions
All in the
PayPal
app
Easily and securely spend, send, and manage your transactions—all in one place. Download the app on your phone or sign up for free online.