How do I add tracking information to my dispute for the item I sent back to the seller?

When you've sent the ‘not as described’ item back to the seller, you’ll need to let us know the tracking information.

Here's how to provide your tracking information:   

1. Go to the Resolution Center. (The Resolution Center is only accessible on a web browser, not the PayPal app.)    
2. Click Respond beside your claim.    
3. Choose Provide Tracking information.    
4. Enter your information and click Submit.

When we confirm that the item is returned, we’ll refund you.  Refunds to bank accounts can take up to 5 days, while refunds to credit or debit cards can take up to 30 days.    

We usually give a timeframe of 10 days to return the item and provide us with the tracking information. If we don’t receive valid tracking from you within 10 days, your claim may be closed.

You are responsible for the shipping costs when returning the item to the seller.