Questions about Pay in 4 application

How is my use of Pay in 4 assessed?

The first time you look to use Pay in 4, you will be asked to provide details of your household, your income and whether you have any other BNPL accounts. In addition to this, we are required to complete a credit check with a credit reporting body (CRB). This is a new requirement for all providers who offer low-cost credit contracts that are regulated under Australian law. This information forms part of the suitability assessment that must be conducted before PayPal can allow you access to the Pay in 4 Facility.

Once you have the Pay in 4 Facility, our ongoing decision process involves assessing your eligibility to use your Pay in 4 Facility using a combination of the information you provide when you select to use Pay in 4 and your PayPal account information (e.g. transaction and repayment history).

Will choosing to use Pay in 4 affect my credit score?

Before assessing whether the Pay in 4 Facility Agreement is suitable for you, we will share your information with a credit reporting body, (that is, to conduct a ‘credit check’), and will use that information to assess you in order to make a decision whether or not to approve you to use Pay in 4. This credit check may leave a record or imprint on your credit file which may affect your credit score and your ability to obtain credit in the future. If you are declined to use Pay in 4 after a credit check, we'll send you an email confirming this. For more information please refer to our Credit Reporting – Statement of Notifiable Matters.

Why was I declined to use Pay in 4?

We will generally provide a reason for a decline at the time you selected to use Pay in 4, or we may send you an email explaining why you were declined.

Our customer service team cannot see your decline reason(s) and cannot review Pay in 4 eligibility.

Why can I no longer see a prequalified amount for Pay in 4, when I login to the PayPal app?

We recently made some changes in the Pay in 4 Hub in the PayPal app and the prequalified amount is no longer available. However, you can continue to check all the details about your active and closed plans in the Pay in 4 Hub, including your outstanding balance

I don’t want to continue using Pay in 4. Can I withdraw from my Pay in 4 Facility Agreement?

You can contact us anytime to terminate your Pay in 4 Facility Agreement.

You will need to ensure all outstanding repayments have been made before you terminate the agreement and if you choose to use Pay in 4 again in the future you will need to satisfy PayPal’s eligibility requirements and re-accept the terms of the Pay in 4 Facility Agreement.