Why was my card payment declined (this payment method can’t be used at the moment)?

We're committed to making PayPal a safer place to buy and sell online. In order to keep your account secure, our security system may sometimes decline the usage of credit or debit cards. This might happen when we want to ensure the card belongs to you. When we decline a payment, we do it to protect our customers as best we can.

What to do

  • You may be required to confirm your card. If a “Confirm Card” link appears next to your card details, you’ll need to confirm this debit or credit card before using it with PayPal. If you have already tried to confirm your card, it might take 2-3 business days.
  • Choose another way to pay. You can use a bank account or add money to your PayPal balance to complete the payment.

To manage your payment methods and select a preferred way to pay, go to Wallet.

More ways we can help

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