A point-of-sale (POS) system is a payment solution that combines software and hardware to facilitate transactions between customers and businesses. The system processes, validates, and completes payments at the time and place of a sale.
Customers expect seamless checkout experiences, and failing to provide them can cause frustration and missed sales. POS systems allow businesses to offer the convenience that modern customers expect during checkout, including one-click purchases, tap-to-pay checkout, and mobile payments.
Here's a closer look at how to use POS systems, why they’re necessary for growing businesses, and how to find a great solution.
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A point-of-sale system integrates all transactions and customer data, helping businesses process payments, gather customer insights, activate special offers and discounts, and manage product inventory all in one place.
POS systems make customer experiences faster and make it easier to track sales. Their benefits include:
The features of a POS system make it particularly helpful for restaurants and brick-and-mortar stores. Cafes, for example, can use these comprehensive payment systems to send orders to their kitchens and track popular menu items. Retail shops can use POS technology to build customer databases and sales reports.
Not all businesses need the same POS capabilities, so it’s important to assess which systems have all the functionality to support current and future business operations.
Point of sale is the physical point at which a retail transaction occurs. All point-of-sale transactions involve calculating a final total, accepting payment, and recording the payment details.
POS systems use combinations of hardware and software to perform these functions automatically. With this digital checkout technology, businesses can process contactless and secure transactions from almost anywhere.
This is how point-of-sale systems generally work:
Leo owns a record store called Chairman of the Boards and uses a tablet POS. A shopper approaches the checkout counter to buy an album using her credit card.
Here's how this POS transaction would work from start to finish:
Payment processing is one of the most important features of any POS. Generally, the payment methods that systems can facilitate include the following:
Point-of-sale systems require some setup, but once a business has gone through the process, they’re extremely efficient. Here are the setup steps in order.
Stage: Setup
Depending on the system, POS software might come pre-installed on specialized devices or as a separate download. PayPal’s POS software is a free app for phones and tablets.
There are multiple types of POS system hardware, from specialized card readers to attachments for phones and tablets. Connect devices to the business’s POS account and ensure they’re updated.
Stage: Setup
Now that the system is installed, connect it to other software in a business’s stack. This could include:
Stage: Setup
The more organized a business’s inventory management is, the easier this step will be.
POS systems may allow users to upload spreadsheets or connect to existing inventory management software. If a business only sells a limited number of items or services, it might make sense to create the inventory manually.
Stage: Setup
Create user accounts for employees and make sure to set permissions based on the type of role. Cashiers probably shouldn’t have the same permissions as managers.
A good rule of thumb is to provide each account type with the minimum permissions necessary to perform daily duties, and then users can escalate issues as they encounter them. This helps with security and ensuring employees operate within the scope of their job descriptions.
If a business has multiple stores, it can group accounts in order to track sales by location.
Stage: Setup
POS purchases can take many different forms, from cash to tap-to-pay. Set up various options to make it easy for customers to pay. Mobile POS devices are often best suited for card and mobile tap payments, but they can facilitate cash payments too.
Stage: Setup
Next, ensure that all the settings are correct:
This is also an opportunity to create custom messages, screens, receipts, communication sign-up pages, and post-purchase surveys.
Stage: Setup
Distribute documentation and training materials to managers and staff, and conduct in-person training. The POS provider may have materials and guides for organizations to help with onboarding.
Before rolling out the new system, perform some test transactions and give staff time to get familiar with it.
Stage: Daily use
Employees should have their own accounts. This can help with security and time tracking. This is especially helpful for commission-based sales and performance tracking.
Stage: Daily use
There are many ways to initiate a POS purchase that depend on the business context:
Once users have entered purchases into the system, it performs calculations automatically.
Stage: Daily use
Enter any additional information into the system and present the customer with the total. Customers will approve the purchase and then provide payment. The POS system handles all the approvals and processing.
POS systems allow customers to select whether they want physical or digital receipts. Receipts can be printed, texted, or emailed.
Stage: Daily use
POS systems create records of transactions, which makes it easy to look up purchases. If customers have lost receipts, users can look up purchases using other information, such as the payment card.
Once users have confirmed a return or refund is legitimate, POS systems allow businesses to return money directly to customers’ accounts.
Stage: Business management
POS systems can automatically update inventory data and integrate with e-commerce platforms. This helps businesses manage product availability in both online stores and physical locations.
Tracking sales and inventory data can help businesses identify fast-moving products and customize inventories at different locations to respond to local demand.
Stage: Business management
In addition to inventory management, POS systems can provide critical performance data for teams and locations. This helps businesses identify locations that need support or teams that need additional training.
Stage: Business management
POS systems with employee logins help track time and provide performance incentives. Businesses can ensure that employees are spending the expected amount of time logged in and performing customer-facing tasks.
Tracking sales by individuals, especially in commission-based environments, can help provide incentives and celebrate team member wins.
A POS typically consists of both POS hardware and software. While every POS solution requires software, not all businesses may need dedicated hardware. For example, some businesses might opt for cloud-based or mobile POS that are accessible through smartphones or tablets.
Businesses can choose from a range of hardware options, including:
POS systems run on software that enables connections between systems, devices, and payment processes. Common POS software integrations and types include:
Different industries often require different types of POS systems, hardware, and software integrations.
Specific needs also depend on the size of a business. POS systems can be as simple as a phone card reader for a family business or a system of specialized terminals for multi-location brands.
Restaurants need to track food and drink orders, tying multiple orders to a table and coordinating timing between different teams (kitchen, pastry, prep/salad, and bar).
POS systems for restaurants can help manage this by generating tickets when a customer orders. Once the order is in the system, it can be sent to the right location, accounting for timing and order priority.
The system can keep track of all the orders at a table. When it comes time to pay, staff can assign ordered items to different bills or split bills.
Retail locations may need different methods of entering items for sale, including:
Retail locations need streamlined, efficient checkout experiences to keep locations running smoothly. This assists with accuracy, wait times, and staff training. With more and more people carrying cards, not cash, learning how to use POS systems is critical for even tiny, family-run retailers.
POS systems focus on in-person transactions, but many businesses run hybrid operations with online and physical stores. A POS system can connect these storefronts to ensure data is centralized.
POS systems can help service providers make the booking process more efficient. In addition to taking bookings over the phone, they can connect POS systems to public-facing online calendars and have customers request specific services ahead of time.
Then, once the appointment is complete, the service provider can ring up the existing booking. An automated booking system allows business owners to focus on serving customers rather than managing calendars.
POS systems help businesses streamline daily operations, track inventory, and use data to make better decisions.
PayPal’s small business POS systems help business owners focus on serving their customers. With multiple payment options and efficient checkout experiences, they make business easier, from small produce markets to mobile pet grooming.